The service

Lyia Städ provides home cleaning, cleaning subscriptions, deep cleaning, move-out cleaning, window cleaning, office cleaning, school cleaning, and Airbnb and hotel turnover cleaning in Stockholm and nearby areas. Scope, start time, and pricing are set out in your booking confirmation or agreement.

We may decline assignments outside our service area or where conditions do not allow safe, quality delivery.

Booking, plan changes, and termination

A booking request via the website becomes binding once we confirm the booking in writing and issue your agreement confirmation by email.

Recurring subscriptions run continuously with a mutual written notice period of one (1) calendar month. If we agree to change your cleaning frequency (for example between every day, every week, every two weeks, or every four weeks) or regular schedule day, an updated agreement confirmation carrying the same agreement reference is issued and supersedes the prior cadence without requiring a separate termination period.

Pricing, VAT, payment (14 days), and RUT

For private consumers, all prices are stated in Swedish kronor (SEK) inclusive of 25% VAT. For regular home cleaning subscriptions, the standard rate of 187.50 SEK per hour after RUT deduction applies (375 SEK per hour before RUT inclusive of 25% VAT). First-time subscribers receive a 33.3% introductory discount for the first calendar month (equivalent to a 33.3% discount on the standard hourly rate), provided the customer is eligible for the Swedish RUT deduction and completes a subscription agreement of at least three (3) cleaning visits. In the event of early termination before three (3) cleaning visits have been completed, performed visits will be retroactively adjusted and billed at the standard hourly rate (187.50 SEK/hr after RUT / 375 SEK/hr before RUT). Subsequent visits are billed at the standard rate of 187.50 SEK per hour after RUT. For business customers, schools, organisations, and Airbnb or hotel turnover cleaning, all prices are stated exclusive of 25% VAT. Hourly services are billed based on actual hours worked at the agreed hourly rate (or agreed rate where specified in writing).

For eligible private consumers under Swedish law (Lag 2009:194), a 50% preliminary RUT tax deduction is applied to labor costs. Business customers and short-term rental turnover cleanings are strictly ineligible for RUT deductions. The promotional discount and rates after RUT are strictly conditional upon the customer's statutory eligibility for household tax deductions. If the Swedish Tax Agency (Skatteverket) rejects the RUT deduction in whole or in part (for reasons including exhausted annual RUT quotas up to 75,000 SEK, insufficient Swedish tax payments, or non-residency), the customer remains fully and unconditionally liable to pay the disallowed balance up to the full standard rate before RUT (the standard gross rate with promotional discount applied during the first month, 375 SEK/hr standard thereafter) upon supplementary invoice with 14-day payment terms.

Invoices are issued in arrears after the service has been performed with payment terms of 14 calendar days net from the invoice date. Late payment incurs statutory delay interest under the Swedish Interest Act (Räntelagen 1975:635) and statutory reminder fees (for business clients, 450 SEK recovery compensation under Lag 1981:739).

Rescheduling and cancellation

Cancellation or rescheduling of an individual visit must be made at least 24 hours before the scheduled start time.

If an urgent situation arises on your side, rescheduling is free of charge and we will arrange a new time together with you.

If a visit is cancelled with less than 24 hours notice without a valid urgent reason (or if a lockout occurs due to lack of access), the standard labor charge for the scheduled visit applies (for consumers incl. VAT without RUT deduction; for business customers excl. 25% VAT).

In force majeure situations (e.g. serious illness, government action, or extreme weather), we offer a new time at no extra cost.

Consumer right of withdrawal

As a private consumer, you have the statutory right to withdraw from the agreement within 14 calendar days from conclusion pursuant to the Swedish Distance Contracts Act (Lag 2005:59) by notifying us in writing via email. You may also use the Swedish Consumer Agency's standard withdrawal form (available at konsumentverket.se). The statutory consumer right of withdrawal does not apply to business customers (B2B).

If you as a consumer request that cleaning services commence during the 14-day withdrawal period, you are liable to pay for the services performed up to the time of withdrawal notice, and the right of withdrawal lapses for fully completed visits.

Access, cleaning products, and keys

You are responsible for ensuring secure access at the agreed time and for providing cleaning products, supplies, and working equipment (such as a vacuum cleaner, microfiber cloths, and a mop with bucket) on site, as well as access to water and electricity. Lyia Städ does not supply cleaning materials.

Keys and codes are handled confidentially by authorised staff only. Store valuables and sensitive documents securely. We are not liable for items not cared for according to written instructions.

Quality guarantee, insurance, and liability

We hold liability insurance for our operations. Our customer satisfaction guarantee means that if any agreed cleaning task is missed, we will remedy it free of charge when reported within 24 hours of the visit. This voluntary guarantee does not limit a consumer's statutory complaint rights under the Swedish Consumer Services Act (Konsumenttjänstlagen 1985:716), where a complaint made within two months of discovering a defect is always deemed timely.

For business customers, our liability is limited to direct damage and capped at the amount invoiced for the assignment in question (unless gross negligence applies), and liability for indirect damage, consequential loss, or lost profits is excluded. For consumers, liability for damages is governed by mandatory provisions of the Swedish Consumer Services Act.

The website

Website content is informational. We aim for accurate prices and descriptions but may correct obvious errors.

Misuse of the website, automated scraping, or attempts to disrupt operations are prohibited.

Governing law and disputes

Swedish law applies (the Consumer Services Act 1985:716 for consumers; the Contracts Act 1915:218 for business customers). Disputes should first be resolved through dialogue. Consumer disputes may be referred to the National Board for Consumer Disputes (ARN) or general court. Disputes with business customers are settled by Stockholm District Court (Stockholms tingsrätt) as first instance.